Return & Refund Policy
At Effa Sidek Atelier, every piece is crafted with care and passes a quality check before it ships. This policy explains our exchange and final-sale terms. Please read it before purchasing.
Ready Stock (RTW) Size Exchanges
You may request an exchange for a different size within 7 days of receiving your order, provided that:
- The item is unworn, unwashed, unaltered, and still has its original tags
- The item is in its original condition with packaging
- You have proof of purchase (order number or receipt)
Size exchange only: colour exchanges are not available. Exchanges are subject to available stock. If the requested size is unavailable, we will issue store credit.
We do not accept returns or provide refunds.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from your order, contact us within 48 hours of delivery with photos or a video of the item. Once verified, we will arrange a replacement or store credit where applicable. No cash refunds are provided.
Custom Size Orders
Custom Size orders require full payment upfront and are made to your measurements. Once your measurements are confirmed via WhatsApp, Custom Size orders cannot be cancelled, exchanged, or refunded, as they are made specifically for you.
Custom Size orders are completed within 14 to 21 working days after measurements are confirmed. During periods of high order volume or festive seasons, completion may take up to 2 months.
Clearance / As-Is
Items in the Clearance or As-Is categories, and items purchased with a voucher or sale discount, are sold as-is and are final sale. These items cannot be returned or exchanged.
How to Request a Size Exchange or Report an Issue
- WhatsApp us at +60192585096 within the stated period, including your order number.
- We will confirm eligibility and provide instructions.
- Send the item using a trackable postage service. You are responsible for the item until it reaches us.
- Once we receive and inspect the item, we will process the size exchange or store credit if eligible.
Store credit is valid for 1 year from the date of issue. We do not accept returns or provide refunds.
Note
We reserve the right to decline exchanges or issue resolution for items that do not meet the conditions above, or that arrive in an unsatisfactory condition. Accounts showing suspicious exchange patterns may be monitored. This policy applies to direct purchases at effasidekatelier.com within Malaysia only.
Contact Us
For any questions about exchanges or order issues, WhatsApp us at +60192585096 or email effasidek.atelier@gmail.com. We’re happy to help.
Effa Sidek Atelier, operated under Effa Sidek Resources (business registration no. 201803218718 / KT0432572-K).
